Sandhills Regional Medical Center is promoting a convenient new way to experience the emergency room.
As part of the “ER Extra” program, a measure designed to ensure patients get extra fast, extra easy, and extra great care, Sandhills Regional Medical Center has made ER wait times available on its website at www.sandhillsregional.com.
“We know that quality and speed of care are important to our patients. At Sandhills Regional, we believe that giving patients access to ER wait times is just one more way we can improve the level of service we provide every day to those in our community,” said Mike McNair, Sandhills Regional CEO.
This service will also allow patients who believe that their individual situation does not require emergent care, to access wait times and choose the most opportune time to come in and see a medical professional.
“Over the years we have heard from our patients that long wait times in the ER have become a source of frustration,” said Angela Bates, SHRMC Emergency Room manager. “We wanted to be part of the solution. The goal is to make our patients’ experience in the ER as streamlined and efficient as possible.”
The ER wait time is calculated to represent the approximate time it takes to see a qualified health care professional and is updated in real time.
“We implemented this important tool because at Sandhills Regional, we believe giving patients access to ER waiting times enables them to make better, more informed choices about their personal medical care, McNair said.
For more information about “ER Extra” at Sandhills Regional, contact Kimberly Harrington, marketing director, at (910) 205-8121.
Sandhills Regional Medical Center is owned by Health Management Associates of Naples, Fla. Formerly Hamlet Hospital, Sandhills Regional Medical Center has provided Richmond County with uninterrupted health care since 1915 and is celebrating 10 years in its new facility.