Helping you in any way we can

Thom Tillis - Contributing Columnist

Over the last two years, I’ve had the honor of representing Anson and Richmond Counties and the state of North Carolina in the United States Senate. I’ve worked to help advance commonsense, bipartisan initiatives, including reforming the VA, supporting military families, confronting the growing opioid and heroin epidemic in our communities, and pursuing legislation that makes it easier for North Carolina’s small businesses to create good-paying jobs and grow our economy.

With that said, the most important work I do as your Senator is done back home in North Carolina. Since the day I was elected, my number one priority has been establishing a dedicated and experienced constituent services team that is always ready and willing to serve the needs of North Carolinians. The constituent advocates in my five field offices across the state — including Charlotte — have more than 100 years of combined prior experience serving North Carolina constituents.

In the span of less than two years, my office has closed thousands of cases for North Carolinians, and we have processed and responded to hundreds of thousands of emails and letters from constituents about important policy issues. When it comes to assisting constituents, we’ve helped resolve a wide range of federal issues, from helping seniors get timely responses from the Social Security Administration to ensuring veterans get appointments at VA providers and receive the VA benefits they need and deserve.

The one regret I’ve repeatedly heard from North Carolinians who have reached out to my office is that they simply wish they knew about the constituent services we offer sooner. All too often, people make endless phone calls to a federal agency that go nowhere, sometimes for months or even years. Navigating through layers upon layers of government bureaucracy can be daunting and stressful, especially when someone’s health or financial livelihood is at stake.

That is where my office comes in. We want to hear your story and help in any way we can. In many cases, my office can serve as your personal advocate by making the phones calls for you, cutting through the red tape and directly corresponding with the federal government on your behalf.

My office has already been working to serve the people of Anson and Richmond Counties, including assisting a constituent who contacted my Charlotte office after being denied Social Security Disability Insurance. My office inquired into the matter on her behalf and were able to get her approved shortly thereafter.

This is just one of the many cases my office has closed for local residents, and my staff stands ready to assist you as well.

If you or a family member is having difficulty with any federal agency and you’re not receiving the answers you need, make sure the next call you make is to my regional field office in Charlotte at 704-509-9087, or visit my website at

I look forward to hearing from you.

Thom Tillis is a Republican U.S. Senator representing North Carolina.

Thom Tillis

Contributing Columnist

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