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Last updated: August 12. 2014 11:05AM - 1348 Views
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To the editor:


I had made a decision to change my primary care physician and I wanted a female physician. I searched on the Internet and liked what I read about Dr. Young-Cadore at 25 Biltmore St., Rockingham. Rather than calling, I took my time to go to the office to make it more personal.


No one was in the waiting room. So I stood at the receptionist’s window for a few minutes without being acknowledged. When I was noticed, it was not with a smile and the female employee looked at me as though I was bothering her. I said, “Hi, I do not have an appointment, but I would like to make one. I would like to change physicians and would like to start seeing Dr. Young-Cadore.”


Well, you would have thought I asked if she could wash my car! She looked at me as though I was stupid and said, with a nasty attitude, that this wasn’t the way they do things here. So I asked, “Well, how do you do things here?” and she handed me a clipboard, told me to complete the paperwork and said they would send for my records from my prior physician, review my records and would contact me if I was chosen to be a patient.


What? Chosen to be a patient? I thought I was choosing my own doctor! Well, I completed the paperwork, handed it back to the person with the attitude and did not receive a “thank you” or anything — I guess I was bothering her again. This incident happened in May. I have heard absolutely nothing.


I am really appalled that a person could become so arrogant. I just cannot believe this happened at a doctor’s office. Where is the caring, the concern and the compassion? Guess I am really glad this office didn’t “choose” me.


The good news is I went ahead and found a really sweet female physician in Laurinburg and was able to get an appointment in June — without waiting to be “chosen.”


Thank you for letting me voice my opinion.


Debbie Canfield


Rockingham


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